The Associate Dean of Assessment and the Mission, Planning, and Assessment (MPA) Committee are responsible for the collection, analysis, and dissemination of data collected within the College. Sources of information include internally generated data and external data, allowing for comparisons with a peer group of schools and colleges.
The College has adopted a balanced scorecard approach to evaluating performance, which is an approach intended to clearly communicate our priorities to all stakeholders.
The development of our plan began with our current mission and vision statements, which can be found here. ULM College of Pharmacy Mission
We then identified four perspectives of operations for our organization: Quality of Output (our students), Program Quality, Internal Processes, and Skills and Tools and key performance indicators (KPI) for each perspective. Mapping the KPI allowed the visualization of the cause-and-effect relationships that exist among the various indicators.
Once the various KPI were identified, strategic planning sessions were conducted to identify strategic initiatives that will improve our performance in each area, resulting in the College’s strategic plan. Each faculty member should consider the KPI and the strategic initiatives when developing their annual plan for performance.
The next step was to develop the Balanced Scorecard, which will assist the Associate Dean of Assessment and the MPA committee in the oversight of the College’s performance.
This Scorecard assists the MPA committee in evaluating progress in key areas. The information required for the Balanced Scorecard is requested from various offices and committees within the College. In addition, information on curricular assessment is requested from the curriculum and mile marker committees. All of this information is reviewed by the members of the MPA committee on an annual basis, following a general schedule developed according to the timing of the availability of the information. Recommendations from the MPA committee are communicated to the various responsible parties and subsequent actions are communicated back to the MPA committee.
In addition to the internally generated data, the MPA committee evaluates the results of all AACP surveys (faculty, graduating students, preceptors, and alumni). Significant trends are reported to the entire faculty either in a faculty meeting or other form of communication. Specific areas of concern are forwarded to the appropriate office or committee to be addressed, in a process that follows that for internally generated information. Schools for peer comparisons are chosen based upon several factors, such as location, public vs. private, and size.
This process allows the Associate Dean of Assessment and the MPA committee to analyze key trends and recommend action in a timely manner, so as to favorably impact our ultimate goal of producing qualified healthcare professionals. The key performance indicators in the areas of Program Quality, Internal Processes, and Skills and Tools are formative as they guide improvements in the short-term, while those in the area of Quality of Output are summative, as they reflect measures of our final performance.
The findings of the assessment plan are available on the Mission, Planning, and Evaluation section of the College’s website for review by all interested stakeholders. A link allowing anonymous input is also available.