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July 30, 2004

ULM Rises Ranks in ACT Student Satisfaction Survey

The University of Louisiana at Monroe improved in student satisfaction for the second year in a row as indicated on the 2004 ACT Student Opinion Survey published annually. This year, ULM's student satisfaction rating is 3.79; last year it was 3.6. Satisfaction was rated on a 1-5 number scale, with 5 indicating, "very satisfied." Since 2002, ULM's student satisfaction rating has increased more than 16%.

"We have been and are continuing to put first things first at ULM. Educating our students is at the core of this institution and academics are always at the top of our list for constant enhancement. While it is clear that we have made great strides in student satisfaction, not just from this survey, but from what are students are telling us, we know there is always room for improvement. We want to be the best and want to instill that philosophy in our students," said ULM President Dr. James Cofer

The top five satisfaction ratings of ULM's college services used this year are library facilities, recreational/intramural programs, credit-by-examination program, academic advising services and computer services. Each of these services rated well above the average when compared with other universities in the state.

Cofer says the university has worked tirelessly on improving in all areas. "Our improvement in these five categories is not surprising. We should expect to see increases in quality and satisfaction in the areas where we devote significant energy and resources. We will continue to improve the quality of the living and the learning environment at ULM."

ULM Provost and Vice President for Academic Affairs, Dr. Stephen Richters, points to the improvement in academic advising as one of ULM's strongest assets. "Students should feel like their needs are being met. At ULM, one way we do this is to engage our students and professors as early in the student's education as possible. We are happy to know students are pleased with the attention we provide to them during their academic advising," said Richters.

The 2004 survey numbers show a 0.19 rating improvement from last year, and a 0.53 increase from 2002.

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