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University Computing Center

Residential Life FAQ for Quality Network Experience

Q. Do all rooms have high-speed data connections?

A. Yes. Each room or apartment suite has wired (ethernet) jacks and WiFi service. In addition, Masur, Madison, Ouachita and Bayou Village Suites have small computer labs. (Printing is not available).

Q. How do I connect to the WiFi Service?

A. From your WiFi capable device, look for the wireless network named: ULMDorms. This is a secured network and the password is available from the Res. Life office each semester. Internet capable gaming consoles will currently work on the WiFi network, but we highly recommend that you connect your gaming console to the wired jacks. The WiFi network is a shard network environment by nature of the technology and therefore can experience fluctuations in responsiveness as more user devices are connected.

Q. What Network based devices are not allowed?

A. Only ethernet switches are allowed in the residence halls. Wireless modems, extenders or routers are not allowed and will be confiscated by the Res. Life staff if connected into the ULM network.

1. I am experiencing “low” power mode on my devices.

All portable/mobile devices are factory configured to try to save the battery at all cost. This unfortunately has the bad habit of turning down the power (some as much as 75%) that a device’s wireless card uses. Although this helps saves battery power, this also makes it harder for the wireless system to hear your device among all the network chatter of other devices in the building. This in turn causes some of the intermittent drop outs and slowness you might be seeing.

To test your device(s): If you are having issues, try plugging your device into its power charger and see if it is more usable. The devices usually go back to 100% power when on external power.

2. Intel 5100 series wireless cards.

There are issues with the Intel 5100 series wireless cards. The Intel driver is broken if you are using a driver version less than 14.2.0.10. If you are using an older version, then please upgrade to the latest version and see if that helps. If you experience times when your device is connected but you can’t get anywhere and have this card, this may be the reason why.

3. Having too many devices “on.”

Wireless is a shared resource so the more people that are trying to use it, the smaller amount each person gets. Another way of putting it, if you are in a classroom of 100 people and everyone is trying to talk at the same time, it is hard to listen to just your conversation. This is exactly how wireless works. Everyone’s devices are all talking at the same time. The more devices you have on, the harder it is to obtain clear signals (hear everyone) and communication slows down.

If you are not using certain wireless devices, please turn them off or at least turn off the wireless function if you are not using it. This will help others that need to use wireless.

Each room has an Ethernet cable for each student. It is recommended that it is used whenever you are taking tests/quizzes/etc… It is a dedicated line that you don’t have to worry about ‘sharing’ with anyone else like wireless is. This should prevent you from getting disconnected at a critical time like during a test.

The ULM Computing Center is constantly working to keep our network system running at full capacity in our residence halls. Please feel free to contact the Computing Center Helpdesk if you are having any issues connecting and/or something you are trying to do is not working like you expect/need it to. Our goal is for you to have a quality network experience but that can only be fully realized when you engage our services to report incidents that we can then troubleshoot.

Computing Center Helpdesk contact methods:

342-3333hotline
Hours: 8:00 am – 5:00 pm MTWT * 8:00 am – 11:30 am Friday

All other times: computersos.ulm.edu


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