For campus telephone support, contact the Computing Center HelpDesk at 318-342-3333 to report a problem and have a support ticket placed. Also, you may use computersos.ulm.edu to issue a support ticket online.
ULM is transitioning our Phone platform to a new technology called Voice over IP (VoIP). This is a digital phone system that uses the campus network resources as the platform. We are contracted with AT&T for the back-end services as part of a State-wide contract that other agencies are also moving onto. The Mitel (AT&T) phones connect to the office network jack and if an adjacent office/desktop computer is used, the computer will be connected to the secondary network port on the phone. Work has been progressing all Spring to configure this environment; but much work is still left to do. As some of you are aware, the Computing Center is beginning to deliver new phones to offices. We have a stringent migration schedule that is coordinated with AT&T. Our 1st wave of migrations will begin on April 25 and continue into June encompassing about 450 phone migrations. As timeframes near, your department will be notified about the progress of these migrations. The Computing Center has been working to mimic as much call feature settings as possible from the existing phone system. After your new phone is activated and you become acquainted with its features, you may find some settings may be more efficient in another layout. We will be open to those considerations only after the phone system migration has been completed and our IT Staff have time to review feature requests.
A list of migrated buildings is offered below.
Several important notes:
We have compiled a series of self-paced short how-to videos for your reference here.
Legacy Phone System Info (eff. Nov 2016)
Information about the Audix campus telephone system.
Download link: Audix How To .pdf
The list offered below was last updated 11/7/2016
Barnes & Noble Bookstore
Library – President’s Office, Executive VP, Academic Affairs, Business Affairs, Student Affairs, Library, Computing Center, Financial Aid, Registrar, Recruitment/Admissions, OPI, Internal Audit, EELE/IWTP, Career Connections, International Student Office, Aramark
Strauss Hall – Auxiliary Enterprises; School of Behavioral & Social Sciences; School of Health Professions
International Student Center
Brown Hall – University Planning & Analysis, School of Health Professions
Walker Hall – eULM, College of Arts, Education, & Sciences (including all Departments within), Assessment & Evaluation
University Suites – WIDS, LaCAP, Aramark/Starbucks, Residential Life
Bry Hall – School of Visual & Performing Arts
Student Health Center – Infirmary, Counceling Center
Clarke Williams Student Success Center
Baseball Stadium, Softball Stadium, Brown Stadium, Tennis
Malone Stadium & Fieldhouse – Football, Marketing, Compliance...
Fant-Ewing Coliseum - BasketBall
Stubbs Hall – KXUL, LSBDC, VAPA
Hemphill Hall – College of Business & Social Sciences (including all Departments within)
Coenen Hall – Controller’s Office, Human Resources, Purchasing
Bienville Bldg - Pharmacy
Kitty Degree School of Nursing - Nursing, School of Health Professions
Hanna Hall - Graduate School, Sponsored Programs, School of Sciences
Chemistry & Natural Science Bld - Environmental Analysis Lab, School of Sciences
Construction Bld - School of Construction Management
Foundation Bld - University Advancement
Band Building, Biedenharn Hall, Brown Annex - School of Visual and Performing Arts
Sugar Hall - CHPS Dean's Office, School of Health Professions, School of Pharmacy, Tumor Registry
Caldwell Hall - School of Health Professions