The OSPA’s Administrative Coordinator should be contacted when students have concerns with:

1. Building or classroom comfort

2. ID badges

3. Building access

4. Vending machine

5. Drug Testing

6. Vital Documents

7. Dress Code concerns

8. Others

If OSPA's Administrative Coordinator is unable to assist you, please contact the Assistant Dean for Student Affairs and Development, Mrs. Mary Rhea.

Instructional Technology Manager, Ms. Marcia Wells, should be contact with:

1. All technology issues including but not limited to, ExamSoft, Zoom, Poll Everywhere, Email

2. Room reservations

3. Computer lab computers and printers

4. Internet access

If Instructional Technology Manager, Ms. Marcia Wells, is unable to assist you, please contact the ULM Helpdesk at 318-342-3333.

Students should follow these steps listed below if they have concerns with the areas below. They should begin with step 1 and continue through the steps until the concern is resolved.

1. Primary instructor responsible for exam or specific nature of the complaint

2. Coure Coordinator (IOR) or both Coordinators if more than one

3. School Director overseeing the course coordinator, both if coordinators are from each school

a. Director, School of Basic Pharmaceutical and Toxicological Sciences, Dr. Kevin Baer

b. Director, School of Clinical Sciences, Dr. Jeffrey Evans

4. Associate Dean for Academic Affairs, Dr. Mike Cockerham

5. Dean of the College, Dr. Glenn Anderson

Students should follow these steps listed below if they have concerns with the areas below. They should begin with step 1 and continue through the steps until the concern is resolved.

1. Program Director of IPE and IPPE, Dr. Ashley Barbo or

a. At Shreveport Campus, Regional Dean, Dr. Shawn Manor

b. At New Orleans Campus, Regional Dean, Dr. Oscar Garza

2. Associate Dean for Academic Affairs, Dr. Mike Cockerham

3. Dean of the College, Dr. Glenn Anderson

Students should follow these steps listed below if they have concerns with the areas below. They should begin with step 1 and continue through the steps until the concern is resolved.

Prior to Experience

1. Assistant Program Director of Experiential Education, Mrs. Kim Vereen

2. Program Director of Experiential Education, Ms. Karin Ryan

3. Associate Dean for Academic Affairs, Dr. Mike Cockerham

4. Dean of the College, Dr. Glenn Anderson

On Experience

1. Preceptor

2. Assistant Program Director of Experiential Eduation, Mrs. Kim Vereen

a. At Shreveport Campus, Regional Dean, Dr. Shawn Manor

b. At New Orleans Campus, Regional Dean, Dr. Oscar Garza

3. Associate Dean for Academic Affairs, Dr. Mike Cockerham

4. Dean of the College, Dr. Glenn Anderson

Students should follow these steps listed below if they have concerns with the areas below. They should begin with step 1 and continue through the steps until the concern is resolved.

Prior to Experience

1. Program Director of Experiential Education, Ms. Karin Ryan

2. Associate Dean for Academic Affairs, Dr. Mike Cockerham

3. Dean of the College, Dr. Glenn Anderson

On Experience

1. Preceptor

2. Program Director of Experiential Education, Ms. Karin Ryan

a. At Shreveport Campus, Regional Dean, Dr. Shawn Manor

b. At New Orleans Campus, Regional Dean, Dr. Oscar Garza

3. Associate Dean for Academic Affairs, Dr. Mike Cockerham

4. Dean of the College, Dr. Glenn Anderson

Students should follow these steps listed below if they have concerns with the areas below. They should begin with step 1 and continue through the steps until the concern is resolved.

1. At Shreveport Campus, Regional Dean, Dr. Shawn Manor

2. At New Orleans Campus, Regional Dean, Dr. Oscar Garza

* Program Director of Student Success, Dr. Laurel Sampognaro

* Assistant Dean for Student Affairs and Development, Mrs. Mary Rhea

Students should follow these steps listed below if they have concerns with the areas below. They should begin with step 1 and continue through the steps until the concern is resolved.

1. Organization President

2. Organization Faculty Advisor

3. Assistant Dean for Student Affairs and Development, Mrs. Mary Rhea

4. Dean of the College, Dr. Glenn Anderson

* Assistant Dean for Student Affairs and Development, Mrs. Mary Rhea

* Program Director of Student Success, Dr. Laurel Sampognaro

1. Distribute, collect, and fill roll sheets for each class and mandatory events. Issues concerning class attendance should be discussed with course coordinator or faculty lecturing.

2. Communicate relevant information from the Pharmacy Council to their class.

3. Communicate class concerns to Pharmacy Council.

4. Schedule at least one Town Hall Meeting each semester with the Dean and Assistant Dean.

5. Review and propose changes to the semesters Exam Schedule prior to the start of each semester.

6. Manage their class’ Facebook/social media.

7. SHOULD NOT discuss test question concern on behalf of their class.

8. SHOULD notify School Directors if time-sensitive tested material is not made available to the class, as scheduled, prior to an exam.

9. SHOULD notify School Directors within 10 to 15 minutes if a faculty member fails to show for a scheduled lecture.