Hardware
Technology Support
It is the goal of ULM Technology Support to provide the university with timely, on-site
service at rates much lower than an off-campus alternative. As a division within
Information Technology, we work closely with other IT staff to offer a wide variety
of services including hardware/software service, support and upgrades. We support
many platforms of desktops, servers and printers. We specialize in Dell, Macintosh
and HP support. We also offer support for bulb replacement of ceiling mounted projectors,
as well as support for most types of typewriters.
Computers
Service Agreements
ULM Technology Support no longer offers service agreements. Most of the computers
purchased by the university carry a 3-year warranty, unless otherwise specified. When
systems go out of warranty and service is required, replacement parts and labor charges
are assessed to the department requiring service. Labor charges are only placed on
services requiring hardware support. There is no fee for software support.
Requesting Service
If you are in need of service for your computer, printer, etc., please contact the
IT Help Desk at 3333, or you may place the call directly by visiting the help desk
site at computersos.ulm.edu. The Help Desk personnel will be happy to take your call and forward it to the appropriate
department within Information Technology.
Hardware Purchases
If you need to acquire new computers for your office, grant project, or other group,
please contact Information Technology for assistance with specification and sizing
needs. We will help fit those to a quote request through Dell or Apple. As a note
with MS Windows solutions, we are not supporting Windows 8 environments at this time.
There are still programs that we use at ULM that are not compatible with Windows 8.
If you acquire a computer from a retailer, it will likely come with Windows 8 and
if you intend to use it at ULM, we will offer to downgrade it to Windows 7 at no additional
expense; but we can not at this time properly support the Windows 8 solution.
Peripherals
Troubleshooting & Repair
All peripheral equipment not specifically mentioned on a maintenance contract is serviced
on a time and materials basis. This category of equipment includes, but is not limited
to printers, scanners and external hard drives. Use the Helpdesk Call Center (ext.
3333) to schedule a repair visit for your peripheral equipment.
